Medical Office Assistant Course
This course provides essential training for medical office assistants, focusing on front-desk operations, patient privacy, communication, billing, and electronic health records management to ensure efficient support in healthcare settings.

from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
This Medical Office Assistant Course equips you with practical skills to handle clinic front-desk operations, from booking appointments and patient check-in to managing waiting room flow and phone triage. Learn POPIA-focused privacy practices, clear patient communication, conflict de-escalation, basic billing and medical aid tasks, EHR workflows, and smart prioritisation so you can support busy healthcare teams with confidence and professionalism.
Elevify advantages
Develop skills
- Front-desk clinic workflow: master check-in, triage, phones in a fast-paced setting.
- Medical privacy compliance: apply POPIA rules to calls, records, and reception.
- Patient communication: use scripts to handle conflicts, cultures, and caregivers.
- Billing and medical aid basics: verify coverage, explain charges, and collect payments.
- EHR and records: manage data, notes, lab results, and scheduling with accuracy.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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Course in PDF