Head of Secretarial Department Course
This course provides essential skills for leading a secretarial department, focusing on team design, efficient procedures, performance tracking, problem-solving, and practical tools for operational excellence.

from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
The Head of Secretarial Department Course equips you with practical tools to organise schedules, manage documents, and handle visitors with confidence. Learn how to design a solid six-person team, assign clear roles, and set priorities when demands compete. Master KPIs, reporting, and continuous improvement, and apply ready-to-use templates, checklists, and modern office tools to streamline daily operations and raise service quality.
Elevify advantages
Develop skills
- Design secretarial teams: define roles, reporting lines, and priorities quickly.
- Build lean office procedures for scheduling, documents, email, and visitors.
- Use KPIs and simple data tools to track secretarial performance and improve.
- Apply root-cause analysis to fix lateness, disorganisation, and slow responses.
- Implement templates, checklists, and shared calendars for smooth daily control.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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Course in PDF