Administrative Receptionist Course
Gain mastery in front-desk communication, appointment scheduling, call management, and record-keeping through this Administrative Receptionist Training, tailored for secretarial staff aiming to handle patients, colleagues, and data with assurance and professionalism in healthcare settings. Develop poise in high-pressure reception roles while ensuring smooth operations and top-notch service delivery.

from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
This practical Administrative Receptionist Training equips you with confident front-desk skills for medical and wellness environments. Master professional greetings, de-escalation techniques, privacy protocols, phone etiquette, call triage, and voicemail management. Gain expertise in precise scheduling, calendar oversight, documentation, pricing discussions, and using key software, templates, and checklists for organised, efficient shifts.
Elevify advantages
Develop skills
- Front-desk professionalism: handle check-ins, privacy, and patient flow effortlessly.
- Phone etiquette expertise: manage urgent calls, triage, and transfers proficiently.
- Efficient scheduling: manage calendars, prevent clashes, and minimise wait times.
- Precise documentation: record messages, sort records, and simplify shift handovers.
- Service and pricing clarity: outline options, establish limits, and escalate appropriately.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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Course in PDF