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Administrative and Reception Employee Training

Administrative and Reception Employee Training
from 4 to 360h flexible workload
certificate valid in your country

What will I learn?

This course equips admin and reception staff with practical skills to handle visitors, calls, and deliveries confidently. You'll master greeting protocols, call handling and de-escalation techniques, visitor logging, badge and parcel procedures, plus efficient record-keeping. Enhance opening routines, safeguard privacy, manage high-pressure scenarios calmly, and use key performance indicators for top-notch front desk service.

Elevify advantages

Develop skills

  • Master front desk preparation: set up, organise, and ready the reception area professionally.
  • Handle visitor and parcel intake: record, check, issue badges, and direct deliveries accurately.
  • Excel in phone manners and call handling: manage queues, transfers, and scripts smoothly.
  • Communicate face-to-face effectively: greet warmly, calm tensions, and guard visitor privacy.
  • Control stress at reception: remain composed, prioritise duties, and lift performance metrics quickly.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. A lot of valuable information.
WiltonCivil Firefighter

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