from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
The Key Account Management Course provides practical tools to safeguard and expand strategic SaaS accounts. Learn to analyse usage, support data, and financial indicators, develop 12-month account plans, map stakeholders, and craft targeted communications. Master churn prevention, expansion strategies, negotiation techniques, and risk dashboards to drive renewals, upsells, and long-term customer value with confidence.
Elevify advantages
Develop skills
- SaaS account diagnostics: read usage, support and revenue to spot risk fast.
- 12-month key account plans: set KPIs, milestones and actions that actually ship.
- Stakeholder mapping: win CFOs, CIOs and execs with tailored value stories.
- Expansion playbooks: design cross-sell and upsell motions that grow ARR quickly.
- Risk mitigation systems: build alerts, playbooks and reviews to prevent churn.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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Course in PDF
