Customer Engagement and Relationship Skills Course
Master the essential skills to connect with potential customers in South Africa through this concise, practical course. Learn to build trust by managing hesitations, applying empathy, and establishing credibility. Develop persuasive communication without pressure, sharpen active listening, and personalise engagement. Gain effective techniques to understand customer needs and maintain lasting relationships that drive sales success.

from 4 to 360h flexible workload
certificate recognized by MEC
What will I learn?
Master the essential skills to connect with potential customers in South Africa through this concise, practical course. Learn to build trust by managing hesitations, applying empathy, and establishing credibility. Develop persuasive communication without pressure, sharpen active listening, and personalise engagement. Gain effective techniques to understand customer needs and maintain lasting relationships that drive sales success.
Elevify advantages
Develop skills
- Build trust and rapport by managing hesitations and demonstrating genuine empathy.
- Master persuasive communication without using pressure tactics to influence decisions.
- Apply active listening and open-ended questions to uncover true customer needs.
- Personalise engagement and maintain positive interactions for lasting relationships.
- Use effective follow-up methods to nurture leads and close sales confidently.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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Course in PDF