from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
The CRM Customer Service Course shows you how to capture every interaction, organise cases, and track key metrics like first response time and backlog. Learn to use routing, SLAs, and automations to speed resolutions, personalise communication with full history, and integrate knowledge base content. Build practical dashboards, improve retention, and turn everyday service conversations into measurable business results.
Elevify advantages
Develop skills
- CRM case management: track, prioritise, and resolve tickets with clear SLAs.
- Sales-focused service: capture leads, upsell, and boost retention from every case.
- Smart CRM organisation: tag, link, and document interactions for fast, accurate support.
- Personalisation at scale: use history, sentiment, and KB links to tailor responses.
- Practical CRM automation: dashboards, routing, and reminders that save time fast.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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Course in PDF
