Log in
Choose your language

CRM Customer Service Course

CRM Customer Service Course
from 4 to 360h flexible workload
certificate valid in your country

What will I learn?

The CRM Customer Service Course shows you how to capture every interaction, organise cases, and track key metrics like first response time and backlog. Learn to use routing, SLAs, and automations to speed resolutions, personalise communication with full history, and integrate knowledge base content. Build practical dashboards, improve retention, and turn everyday service conversations into measurable business results.

Elevify advantages

Develop skills

  • CRM case management: track, prioritise, and resolve tickets with clear SLAs.
  • Sales-focused service: capture leads, upsell, and boost retention from every case.
  • Smart CRM organisation: tag, link, and document interactions for fast, accurate support.
  • Personalisation at scale: use history, sentiment, and KB links to tailor responses.
  • Practical CRM automation: dashboards, routing, and reminders that save time fast.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. A lot of valuable information.
WiltonCivil Firefighter

FAQs

Who is Elevify? How does it work?

Do the courses have certificates?

Are the courses free?

What is the course workload?

What are the courses like?

How do the courses work?

What is the duration of the courses?

What is the cost or price of the courses?

What is an EAD or online course and how does it work?

Course in PDF