from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
This course equips you to manage complaints, returns, and after-sales matters confidently, ensuring queues flow smoothly and customers stay updated. You'll master straightforward communication, de-escalation techniques, and service that's mindful of accessibility, along with easy-to-use tools, scripts, and checklists for everyday application. Additionally, you'll create a hands-on improvement strategy based on actual data, input from customers, and swift research into top practices to enhance satisfaction and build loyalty.
Elevify advantages
Develop skills
- Mastery of retail communication: manage in-store interactions with clarity and empathy.
- Handling complaints and returns: sort out problems quickly using professional procedures.
- Efficiency in queues and service desks: reduce waiting times with straightforward, effective methods.
- Planning retail improvements: develop rapid trials, monitor key performance indicators, and fine-tune services.
- Product-focused selling: describe features plainly and suggest add-ons without pushing.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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