Flower Shop Reception and Customer Service Course
Gain expertise in flower shop reception and customer service: confidently manage phone calls, orders, pricing, deliveries, payments, and complaints. Master scripts, checklists, and tools to increase sales, cut errors, and satisfy customers every time. Perfect for busy retail environments seeking professional service standards.

from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
This course equips you with hands-on skills for managing customer enquiries, processing orders accurately, and handling peak periods confidently. You'll cover essential pricing, product knowledge, upselling techniques, delivery coordination, and straightforward policies on payments, refunds, and complaints. Utilise practical scripts, templates, and checklists to enhance communication, minimise mistakes, and ensure repeat business.
Elevify advantages
Develop skills
- Florist product pricing: deliver clear budget quotes and effective upsells swiftly.
- Delivery scheduling: coordinate urgent orders, routes, and timely customer notifications.
- Retail policy expertise: clearly outline refunds, payments, and privacy protections.
- Professional customer interactions: manage calls, resolve complaints, and drive empathetic sales.
- Order precision methods: apply checklists, scripts, and records to eliminate errors.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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Course in PDF