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Flower Shop Reception and Customer Service Course

Flower Shop Reception and Customer Service Course
from 4 to 360h flexible workload
certificate valid in your country

What will I learn?

This course equips you with hands-on skills for managing customer enquiries, processing orders accurately, and handling peak periods confidently. You'll cover essential pricing, product knowledge, upselling techniques, delivery coordination, and straightforward policies on payments, refunds, and complaints. Utilise practical scripts, templates, and checklists to enhance communication, minimise mistakes, and ensure repeat business.

Elevify advantages

Develop skills

  • Florist product pricing: deliver clear budget quotes and effective upsells swiftly.
  • Delivery scheduling: coordinate urgent orders, routes, and timely customer notifications.
  • Retail policy expertise: clearly outline refunds, payments, and privacy protections.
  • Professional customer interactions: manage calls, resolve complaints, and drive empathetic sales.
  • Order precision methods: apply checklists, scripts, and records to eliminate errors.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

As suas aulas são perfeitas. Adquiri o pacote de um ano e, finalmente, tenho a oportunidade de acompanhar diversos temas do meu interesse sem precisar mudar de plataforma... agradeço por tudo o que fazem, já recomendei vocês a outras pessoas...
Giulio Carlo
Giulio CarloAluno de Marketing Digital
Eu gosto de como as lições são direto ao ponto e como eu consigo alterar capítulos e pular conteúdos que não preciso.
Mariana Ferres
Mariana FerresAluna de Fotografia
Gosto do conteúdo e do modo de apresentação e transcrição de vídeos, o que acelera o processo!
Luciana Alvarenga
Luciana AlvarengaAluna de Design de Unhas
A plataforma é rápida, simples de usar. A diversidade de conteúdo e os vídeos complementares ajudam muito no aprendizado.
Giulio Carlo
Giulio CarloAluno de Engenharia de Prompt

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