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Flower Shop Reception and Customer Service Course

Flower Shop Reception and Customer Service Course
from 4 to 360h flexible workload
certificate valid in your country

What will I learn?

This course equips you with hands-on skills for managing customer enquiries, processing orders accurately, and handling peak periods confidently. You'll cover essential pricing, product knowledge, upselling techniques, delivery coordination, and straightforward policies on payments, refunds, and complaints. Utilise practical scripts, templates, and checklists to enhance communication, minimise mistakes, and ensure repeat business.

Elevify advantages

Develop skills

  • Florist product pricing: deliver clear budget quotes and effective upsells swiftly.
  • Delivery scheduling: coordinate urgent orders, routes, and timely customer notifications.
  • Retail policy expertise: clearly outline refunds, payments, and privacy protections.
  • Professional customer interactions: manage calls, resolve complaints, and drive empathetic sales.
  • Order precision methods: apply checklists, scripts, and records to eliminate errors.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. A lot of valuable information.
WiltonCivil Firefighter

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