Department Head Training
Gain mastery in retail department head skills: oversee daily floor operations, coach women’s apparel teams, elevate KPIs, address sales downturns, and control risks using clear checklists, micro-learning resources, and a reliable 4-week sales and operations recovery plan. This training delivers actionable strategies for leading effectively and driving consistent performance improvements in a dynamic retail setting.

from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
This programme equips you with practical tools to coach teams, manage efficient shifts, and rapidly improve results. Master straightforward training frameworks, daily briefing practices, and motivational strategies to uphold high standards. Develop expertise in KPIs, sales analysis, and 4-week recovery planning, alongside risk management and root cause analysis, empowering you to stabilise performance and achieve sustained strong outcomes confidently.
Elevify advantages
Develop skills
- Retail coaching expertise: provide live feedback, role-plays, and micro-learning sessions.
- Daily leadership practices: conduct briefings, floor walks, and end-of-day reviews.
- KPI-focused decision-making: interpret sales reports and metrics to accelerate results.
- Sales recovery strategies: create 4-week plans for stock, staffing, and service.
- Risk and contingency management: address staff shortages, complaints, and system issues.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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