Business Processes Course
This course equips participants with essential skills to enhance business operations, focusing on aligning processes with customer needs through optimization, data-driven decisions, and continuous improvement techniques.

from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
The Business Processes Course provides practical tools to align daily workflows with customer expectations, from clear service promises and KPIs to accurate order fulfilment and efficient warehouse practices. Learn how to optimise last-mile delivery, streamline returns, improve support experiences, and use data, automation, and continuous improvement methods to build reliable, scalable, customer-focused operations.
Elevify advantages
Develop skills
- Map operations to customer value: turn promises into clear KPIs fast.
- Optimise warehouse and order flows: layout, picking, packing, and accuracy.
- Use data and systems (OMS, WMS, TMS, CRM) to monitor and fix issues in real time.
- Improve processes with PDCA, DMAIC, and root cause tools for rapid gains.
- Manage carriers, last mile, and support workflows to boost delivery experience.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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Course in PDF