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After-Sales Training

After-Sales Training
from 4 to 360h flexible workload
certificate valid in your country

What will I learn?

Post-sales training equips you with hands-on tools to manage returns and complaints swiftly, precisely, and assuredly. Master straightforward policies, detailed processes, escalation guidelines, and system navigation. Develop robust communication and calming techniques via role-playing, tests, and real-time drills, while monitoring vital stats to enhance response speed, initial resolution rates, and client happiness.

Elevify advantages

Develop skills

  • Mastery of returns processes: handle full cycle of intake, checks, and fixes.
  • De-escalation methods: soothe upset clients rapidly using effective scripts and approach.
  • Policy and service level agreement handling: implement guidelines, exceptions, and sign-offs surely.
  • Quality assurance and mentoring abilities: conduct checks, team evaluations, and improvement advice.
  • Data-focused operations: monitor resolution rates, satisfaction scores, and times to optimise results.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. A lot of valuable information.
WiltonCivil Firefighter

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