supervision training
Supervision Training Essentials delivers practical strategies for managers to define precise goals, coach teams effectively, interpret key metrics, curb burnout, and lead impactful one-on-ones—driving higher performance, greater accountability, and improved customer satisfaction across your operations.

from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
This course equips supervisors with hands-on tools to establish clear performance objectives, craft SMART KPIs, and convert business goals into trackable outcomes. Gain skills to coach confidently, provide constructive feedback, avoid team burnout, and conduct productive one-on-one sessions. Master techniques for assessing team performance, monitoring weekly progress, reporting to executives, and making swift adjustments for sustained gains.
Elevify advantages
Develop skills
- Coaching and feedback skills: conduct powerful performance discussions within weeks.
- KPI and goal setting: transform business needs into precise, measurable targets.
- Metrics analysis proficiency: interpret AHT, CSAT, NPS, and QA data to identify issues swiftly.
- Root-cause analysis: apply 5 Whys and fishbone diagrams to resolve persistent support challenges.
- Supervision routines: create efficient monthly check-ins, standups, and follow-up processes.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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Course in PDF