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supervision training

supervision training
from 4 to 360h flexible workload
certificate valid in your country

What will I learn?

This course equips supervisors with hands-on tools to establish clear performance objectives, craft SMART KPIs, and convert business goals into trackable outcomes. Gain skills to coach confidently, provide constructive feedback, avoid team burnout, and conduct productive one-on-one sessions. Master techniques for assessing team performance, monitoring weekly progress, reporting to executives, and making swift adjustments for sustained gains.

Elevify advantages

Develop skills

  • Coaching and feedback skills: conduct powerful performance discussions within weeks.
  • KPI and goal setting: transform business needs into precise, measurable targets.
  • Metrics analysis proficiency: interpret AHT, CSAT, NPS, and QA data to identify issues swiftly.
  • Root-cause analysis: apply 5 Whys and fishbone diagrams to resolve persistent support challenges.
  • Supervision routines: create efficient monthly check-ins, standups, and follow-up processes.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. A lot of valuable information.
WiltonCivil Firefighter

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Course in PDF