MCO course
The MCO Course delivers managers practical strategies to elevate retail sales, optimise operations, and reduce complaints through KPIs, structured action plans, service benchmarks, and team performance frameworks that ensure tangible, week-on-week progress in fashion stores.

from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
This MCO Course equips you with hands-on tools to rapidly enhance store performance. You'll learn to create 8–12 week action plans, establish precise KPIs, and conduct straightforward A/B tests to drive sales growth. Gain expertise in customer service protocols, minimising complaints, and optimised scheduling, utilising dashboards, escalation guides, and sales strategies suited to mid-range fashion retail for consistent weekly improvements with assurance.
Elevify advantages
Develop skills
- Retail KPI expertise: monitor, analyse, and respond to essential fashion store metrics swiftly.
- Action planning: develop 8–12 week retail strategies with defined responsibilities, timelines, and KPIs.
- Sales enhancement: implement merchandising, promotions, and scripts to boost store conversion rates.
- Service superiority: shorten queues, uniform service delivery, and swiftly address complaints.
- Team optimisation: roster staff according to foot traffic and guide teams with straightforward daily practices.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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Course in PDF