Log in
Choose your language

customer success manager training

customer success manager training
from 4 to 360h flexible workload
certificate valid in your country

What will I learn?

This training equips Customer Success Managers with practical strategies to boost retention, expansion, and loyalty in key accounts. You will master crafting targeted outreach, running impactful meetings, creating compelling renewal messages, spotting account risks, assessing health indicators, mapping stakeholders, setting clear KPIs, and developing a 90-day success plan that synchronises communication, adoption, and support for tangible business results.

Elevify advantages

Develop skills

  • Strategic customer messaging: craft short, results-focused emails that prompt responses.
  • Executive-ready success metrics: quickly set CSAT, NPS, churn, and adoption KPIs.
  • Risk playbooks: identify churn indicators early and launch targeted mitigation steps.
  • 90-day retention planning: develop precise timelines, responsibilities, and team actions.
  • Stakeholder mapping: evaluate revenue, usage, and roles to safeguard key accounts.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. A lot of valuable information.
WiltonCivil Firefighter

FAQs

Who is Elevify? How does it work?

Do the courses have certificates?

Are the courses free?

What is the course workload?

What are the courses like?

How do the courses work?

What is the duration of the courses?

What is the cost or price of the courses?

What is an EAD or online course and how does it work?

Course in PDF