customer success manager training
Customer Success Manager Training provides managers with hands-on tools to cut churn, create 90-day success plans, conduct strategic meetings, monitor account health metrics, and handle renewal risks, thereby enhancing retention, expansion, and enduring customer value in high-value accounts.

from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
This training equips Customer Success Managers with practical strategies to boost retention, expansion, and loyalty in key accounts. You will master crafting targeted outreach, running impactful meetings, creating compelling renewal messages, spotting account risks, assessing health indicators, mapping stakeholders, setting clear KPIs, and developing a 90-day success plan that synchronises communication, adoption, and support for tangible business results.
Elevify advantages
Develop skills
- Strategic customer messaging: craft short, results-focused emails that prompt responses.
- Executive-ready success metrics: quickly set CSAT, NPS, churn, and adoption KPIs.
- Risk playbooks: identify churn indicators early and launch targeted mitigation steps.
- 90-day retention planning: develop precise timelines, responsibilities, and team actions.
- Stakeholder mapping: evaluate revenue, usage, and roles to safeguard key accounts.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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Course in PDF