Tertiary Sector Training
Gain mastery in service strategy, operations, and people management within the tertiary sector. Design efficient processes, harness data and automation, mitigate risks, and cultivate high-performing teams that provide tangible value to clients and stakeholders. This comprehensive programme ensures you can drive sustainable improvements in service delivery across various industries.

from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
This course equips you with practical tools to design, manage, and enhance business services in the tertiary sector. You will explore service strategy, value propositions, and pricing strategies, followed by process design, capacity planning, and standard operating procedures for reliable delivery. Develop a robust service culture, leverage data analytics, key performance indicators, and dashboards, while integrating automation, artificial intelligence, and risk management to execute a targeted 6–12 month improvement plan.
Elevify advantages
Develop skills
- Service operations design: blueprint efficient and consistent service journeys quickly.
- Service quality analytics: monitor KPIs, create dashboards, and achieve rapid improvements.
- Tech-enabled services: leverage CRM, AI, and automation to elevate client experiences.
- Workforce and culture: recruit, train, and motivate teams for superior service performance.
- Risk and rollout planning: minimise risks through pilots, roadmaps, and strong governance.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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Course in PDF