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Tertiary Sector Training

Tertiary Sector Training
from 4 to 360h flexible workload
certificate valid in your country

What will I learn?

This course equips you with practical tools to design, manage, and enhance business services in the tertiary sector. You will explore service strategy, value propositions, and pricing strategies, followed by process design, capacity planning, and standard operating procedures for reliable delivery. Develop a robust service culture, leverage data analytics, key performance indicators, and dashboards, while integrating automation, artificial intelligence, and risk management to execute a targeted 6–12 month improvement plan.

Elevify advantages

Develop skills

  • Service operations design: blueprint efficient and consistent service journeys quickly.
  • Service quality analytics: monitor KPIs, create dashboards, and achieve rapid improvements.
  • Tech-enabled services: leverage CRM, AI, and automation to elevate client experiences.
  • Workforce and culture: recruit, train, and motivate teams for superior service performance.
  • Risk and rollout planning: minimise risks through pilots, roadmaps, and strong governance.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. A lot of valuable information.
WiltonCivil Firefighter

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Course in PDF