Back-Office Training
Gain mastery in back-office training for support teams. Design effective onboarding programmes, ticket-handling checklists, practical training sessions, and feedback mechanisms to elevate customer satisfaction, minimise errors, and provide managers with scalable, repeatable workflows that drive operational excellence.

from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
This programme offers a practical framework for designing and delivering efficient back-office support training. You will learn to develop 30-minute sessions, reusable templates, and standardised checklists for ticket handling. Track key performance indicators, refine materials through audits and feedback, and create a targeted one-week onboarding plan to enhance quality, consistency, and customer satisfaction.
Elevify advantages
Develop skills
- Design concise training sessions: develop impactful 30-minute modules that resonate.
- Create practical back-office templates: checklists, forms, and quick-reference snippets for efficient operations.
- Develop onboarding programmes: structure one-week schedules, tasks, and smooth role transitions.
- Track support performance: leverage KPIs, service levels, and audits for continuous improvement.
- Implement feedback cycles: gather insights, update training materials, and optimise processes.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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