Interviewing & Candidate Selection Course
Master structured interviewing and candidate selection for junior customer support positions. Develop competency frameworks, score confidently, minimise bias, and recruit top talent to improve CSAT, AHT, and resolution rates. This course equips you with practical tools to enhance hiring decisions, boost team performance, retention, and overall customer satisfaction through data-driven processes.

from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
This course teaches you to define ideal junior customer support specialist profiles, align competencies with KPIs, and create structured interviews using question banks and scoring rubrics. Gain hands-on experience evaluating candidates via simulations, and learn to transform interview data into custom onboarding and development plans that drive performance, retention, and customer satisfaction.
Elevify advantages
Develop skills
- Competency-based hiring: define, map, and prioritise core role competencies quickly.
- Structured interview design: create STAR question banks that predict performance.
- Scoring rubrics: develop 1–5 scales and matrices for fair, bias-free decisions.
- Candidate evaluation: analyse responses into clear, documented hiring recommendations.
- Onboarding alignment: convert interview insights into targeted 60–90 day success plans.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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Course in PDF