Conflict Resolution Methods & Group Dynamics Course
Master the full spectrum of conflict resolution — from one-on-one coaching to organisation-wide systems design. This course equips HR professionals, managers, and practitioners with proven frameworks in negotiation, mediation, and group dynamics. Turn workplace tension into productive dialogue and lasting agreements.

from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
You will build a complete conflict resolution skill set grounded in behavioural psychology, communication science, and structured mediation practice. The course covers the psychological roots of disagreement, cultural influences on conflict, and the Thomas-Kilmann conflict style model. You will learn interest-based negotiation, BATNA analysis, and techniques for breaking deadlock. Group dynamics, team facilitation, and multi-party process design are addressed in depth. Advanced topics include trauma-informed practice, cross-cultural competence, conflict coaching, and organisational conflict system design. By the end, you will be equipped to diagnose, manage, and resolve disputes at every level of an organisation.
Elevify advantages
Develop skills
- Conflict Diagnosis: Identify escalation patterns and behavioural triggers before disputes intensify.
- Interest-Based Negotiation: Structure and close agreements that address all parties' core needs.
- Mediation Facilitation: Guide multi-party sessions through every stage to durable, written agreements.
- Conflict System Design: Build organisation-wide policies and resolution pathways that reduce recurring disputes.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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