Conflict Management Course
This course equips HR professionals with essential skills to manage workplace conflicts effectively, from policy design to outcome tracking, ensuring compliance, fairness, and organizational safety.

from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
This Conflict Management Course provides practical tools to develop clear procedures, prevent disputes, and manage sensitive cases with confidence. Learn to establish safe reporting channels, conduct structured interviews, lead fair mediations, and document every step properly. Enhance communication, minimise risk, support psychological safety, and monitor outcomes with measurable, compliant processes that safeguard people and the organisation.
Elevify advantages
Develop skills
- Design conflict policies: develop clear, compliant HR procedures quickly.
- Lead workplace mediation: guide difficult disputes to fair, written agreements.
- Run HR interviews: use neutral questions, active listening, and de-escalation.
- Investigate conflicts: gather evidence, assess bias, and protect confidentiality.
- Track outcomes: set HR KPIs, follow up cases, and reduce repeat conflicts.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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Course in PDF