Basic Conflict Resolution Skills Course
This Essential Workplace Conflict Resolution Training empowers HR staff to tackle office disagreements assuredly through actionable methods in dialogue, session planning, record-keeping, and mediation, fostering a more harmonious and efficient work environment. Participants gain core abilities to analyse disputes, conduct mediations, de-escalate tensions, structure HR interactions, and document professionally for lasting team improvements.

from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
This course equips you with hands-on strategies to manage daily conflicts effectively. Master techniques like targeted questioning, impartial wording, attentive listening, interpreting body language, and delivering constructive feedback. You'll learn to plan productive sessions, establish team guidelines, record concerns, monitor pacts, control personal responses, and facilitate organised discussions for equitable, enduring outcomes.
Elevify advantages
Develop skills
- Spot conflict origins, trends, and build-ups swiftly in the office.
- Conduct efficient one-on-one and group mediation sessions for quick fixes.
- Apply calming talk with neutral terms, full listening, and personal statements.
- Structure powerful HR sessions with plans, rules, and tracking to avoid clashes.
- Record events, deals, and promises clearly and professionally.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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Course in PDF