Front Office Management Course
This course equips participants with essential skills for managing front office operations in a 4-star city hotel, focusing on efficiency, guest satisfaction, and revenue growth through practical training in staffing, check-in/out processes, complaint resolution, PMS usage, and performance metrics.

from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
The Front Office Management Course provides practical tools to manage an efficient, guest-oriented front desk in a 4-star city hotel. Learn staffing and shift planning, quick check-in and checkout processes, digital and express options, and effective complaint resolution. Master PMS features, internal communication, upselling, and performance metrics to streamline operations, enhance satisfaction, and increase revenue swiftly.
Elevify advantages
Develop skills
- Front desk operations mastery: manage 4-star city hotel arrivals and departures efficiently.
- Guest communication & upselling: increase revenue with professional, timely interactions.
- Complaint handling & recovery: transform guest issues into loyalty through a structured approach.
- Shift, staffing & training tactics: plan schedules wisely and train agents on the job quickly.
- PMS, payments & reporting: utilise hotel systems and KPIs to reduce errors and delays.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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Course in PDF