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Front Office Management Course

Front Office Management Course
from 4 to 360h flexible workload
certificate valid in your country

What will I learn?

The Front Office Management Course provides practical tools to manage an efficient, guest-oriented front desk in a 4-star city hotel. Learn staffing and shift planning, quick check-in and checkout processes, digital and express options, and effective complaint resolution. Master PMS features, internal communication, upselling, and performance metrics to streamline operations, enhance satisfaction, and increase revenue swiftly.

Elevify advantages

Develop skills

  • Front desk operations mastery: manage 4-star city hotel arrivals and departures efficiently.
  • Guest communication & upselling: increase revenue with professional, timely interactions.
  • Complaint handling & recovery: transform guest issues into loyalty through a structured approach.
  • Shift, staffing & training tactics: plan schedules wisely and train agents on the job quickly.
  • PMS, payments & reporting: utilise hotel systems and KPIs to reduce errors and delays.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. A lot of valuable information.
WiltonCivil Firefighter

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Course in PDF