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Front Office Course

Front Office Course
from 4 to 360h flexible workload
certificate valid in your country

What will I learn?

The Front Office Course provides practical tools to manage a 4-star city hotel front desk with confidence. Learn PMS essentials, overbooking control, revenue protection, and accurate record-keeping. Master guest communication, complaint handling, and service recovery while coordinating smoothly with housekeeping, maintenance, reservations, and night audit. Build calm under pressure, protect ADR, and deliver consistent, efficient guest experiences every shift.

Elevify advantages

Develop skills

  • Front desk mastery: run a 4-star lobby smoothly, even in peak chaos.
  • PMS and reservations control: manage check-ins, overbooking, and OTA links fast.
  • Revenue-safe decisions: handle upgrades, comps, and walks without losing ADR.
  • Guest recovery tactics: defuse complaints with scripts, empathy, and smart comps.
  • Professional presence: stay calm, credible, and service-focused under pressure.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. A lot of valuable information.
WiltonCivil Firefighter

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Course in PDF