Salon Protocol & Client Care Training
Gain expertise in salon protocols, front desk manners, and superior client consultations. Learn to schedule appointments, manage bookings, settle disputes, and communicate professionally, ensuring every client enjoys a seamless, top-notch hairdressing experience from initial contact to the finishing blow-dry.

from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
This training equips you with hands-on skills to handle client consultations, align services with their needs, and discuss pricing confidently. Master professional reception practices, effective communication via phone, SMS, email, and face-to-face, along with reliable methods for bookings, managing complaints, no-shows, and cancellations to ensure your salon operates seamlessly while making clients feel appreciated on every visit.
Elevify advantages
Develop skills
- Expert client consultations: align hair objectives with services swiftly.
- Confident salon interactions: ready scripts for calls, messages, and personal service.
- Efficient scheduling skills: maximise bookings, waitlists, and stylist schedules.
- Professional reception standards: greet, rebook, and keep every client coming back.
- Composed dispute resolution: address complaints, no-shows, and refunds effortlessly.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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Course in PDF