from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
The Voice of the Customer Course teaches you how to set clear VoC goals, map suitable feedback channels, and create concise surveys and interviews that uphold privacy and ethics. You'll learn to organise and analyse quantitative and qualitative data, identify themes, and transform insights into targeted initiatives, experiments, and A/B tests, with practical roadmaps, dashboards, and templates ready for stakeholders.
Elevify advantages
Develop skills
- VoC goal-setting: Convert churn and slowdown into precise, SaaS-ready VoC targets.
- Feedback design: Develop concise surveys, NPS flows, and interview guides quickly.
- VoC analytics: Organise, code, and visualise customer data for clear insights.
- Insight to action: Turn VoC themes into product, UX, and messaging changes.
- Prioritisation & testing: Rank VoC ideas, conduct lean A/B tests, and track impact.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of interest without needing to change platforms... I'm grateful for everything you do, I've already recommended you to other people...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos really help with learning.

André FelipePrompt Engineering Student
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