Customer Experience Training Course
This course equips participants with essential skills to enhance customer experience through targeted training, covering needs analysis, module design, measurement, rollout strategies, and practical simulations across various service channels.

from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
This Customer Experience Training Course shows you how to turn brand promises into consistent, high-impact customer interactions. Learn to analyse training needs, map core competencies, and design focused modules for in-store, phone, email, chat, and social channels. Build practical role-plays, simulations, and measurement plans using CSAT, NPS, and other KPIs to drive lasting performance improvements.
Elevify advantages
Develop skills
- CX needs analysis: pinpoint training gaps fast using feedback and performance data.
- CX module design: build short, high-impact sessions for every service channel.
- CX measurement: track CSAT, NPS, and handle time to prove marketing impact.
- CX change rollout: plan pilots, train trainers, and sustain new frontline behaviours.
- CX simulations: use role-plays and mystery shoppers to sharpen real-world skills.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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Course in PDF