CRM & Customer Experience Course
Gain expertise in CRM and customer experience for digital marketing success. Connect ecommerce data sources, create automated customer journeys, personalise interactions across all touchpoints, and monitor key metrics like retention rates, repeat purchases, and customer lifetime value to maximise business growth and loyalty.

from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
This CRM and Customer Experience Training equips you to transform customer data into targeted goals, precise segments, and revenue-generating automated journeys. Master designing welcome, loyalty, VIP, win-back, and cart abandonment flows, advanced personalisation techniques, data hygiene and integrations, plus KPI tracking for retention, CLTV, AOV, and conversions to ensure every campaign delivers measurable results and drives profits.
Elevify advantages
Develop skills
- Build ecommerce CRM journeys: quickly deploy win-back, VIP, and post-purchase flows.
- Design data-driven segments: accurately target new, at-risk, and high-value customers.
- Implement CRM tech stack: integrate store data, clean datasets, and enable tracking swiftly.
- Personalise CX at scale: use dynamic content, product recommendations, and optimal timing.
- Measure CRM ROI: monitor CLTV, retention, AOV, and uplift via intuitive dashboards.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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Course in PDF