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Customer Experience Designer Course

Customer Experience Designer Course
from 4 to 360h flexible workload
certificate valid in your country

What will I learn?

You will learn how to conduct customer research using both qualitative and quantitative methods and synthesise findings into actionable insights. You will build user personas, map customer journeys, and design touchpoints across digital and physical channels. The course covers CX measurement systems, feedback architecture, and data analysis techniques tied to business performance. You will also develop skills in behavioural science, service design, and personalisation strategy. By the end, you will know how to build a CX business case, lead cross-functional alignment, and advance your career with a professional portfolio.

Elevify advantages

Develop skills

  • Journey Mapping: Build multi-layered customer journey maps that expose friction and opportunity areas.
  • CX Metrics Design: Create dashboards linking NPS, CSAT, and CES to measurable business outcomes.
  • Persona Development: Construct evidence-based user personas from qualitative and quantitative research data.
  • CX Strategy Alignment: Develop prioritised roadmaps that align cross-functional teams around customer experience goals.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of interest without needing to change platforms... I'm grateful for everything you do, I've already recommended you to other people...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos really help with learning.
André Felipe
André FelipePrompt Engineering Student

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Course in PDF