Telephone Operator Course
This course provides essential training for telephone operators in medical settings, focusing on professional communication, efficient call management, and compliance with regulations like POPIA to ensure high-quality patient interactions.

from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
The Telephone Operator Course equips you with practical skills to manage medical calls confidently and accurately. Learn professional etiquette, POPIA-aware greetings, triage basics, and clear scripting for scheduling, emergencies, and complaints. Master de-escalation, documentation, multi-line management, and call-centre tools so every caller feels heard, safe, and well supported in every interaction.
Elevify advantages
Develop skills
- Professional medical phone etiquette: master tone, POPIA basics, and clarity.
- Difficult call de-escalation: use proven scripts to calm anger and resolve issues fast.
- Structured call handling: follow short scripts for triage, transfers, and scheduling.
- Accurate call documentation: log actions, handoffs, and follow-ups with legal care.
- Phone tech and KPIs: use systems, metrics, and QA tools to boost call centre results.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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Course in PDF