Difficult Conversations Course
This course equips participants with essential skills for handling difficult conversations in high-stakes environments, focusing on conflict resolution, emotional management, and creating actionable agreements to improve organizational dynamics.

from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
This Difficult Conversations Course provides practical tools to manage high-stakes discussions with confidence. Learn to analyse conflict, manage emotions, and lead 60–90 minute meetings from start to agreement. Develop skills in de-escalation, interest-based negotiation, and follow-up planning to create clear, measurable agreements that enhance safety, teamwork, and long-term outcomes across your organisation.
Elevify advantages
Develop skills
- Mediation design: run focused 60–90 minute sessions that stay on shared goals.
- Conflict diagnosis: quickly map root causes, interests, and clinical impacts.
- Negotiation tools: craft clear, measurable agreements that hold teams accountable.
- Emotional self-management: stay neutral, grounded, and ethical under pressure.
- High-stakes communication: de-escalate, reframe, and resolve tense clinical disputes.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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Course in PDF