Crisis Management and Communication Course
This course equips professionals with essential skills to handle crises effectively, from initial response to recovery, using practical tools and templates.

from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
This Crisis Management and Communication Course provides a practical toolkit to manage product issues, safety incidents, and public scrutiny with confidence. Learn to identify stakeholders, evaluate risks, respond in the first 72 hours, coordinate with internal teams, develop clear messages, select appropriate channels, comply with regulatory requirements, and restore trust after a crisis using proven, ready-to-use templates.
Elevify advantages
Develop skills
- Stakeholder mapping: identify key audiences and establish clear crisis objectives quickly.
- Crisis risk assessment: rapidly evaluate safety, legal, and reputational risks.
- 72-hour action plans: develop straightforward playbooks, KPIs, and response checklists.
- High-impact messaging: create concise statements, FAQs, and scripts for all channels.
- Post-crisis recovery: handle regulators, restore trust, and improve future playbooks.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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Course in PDF