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Operations Supervisor Course
Elevate your call center career with our Operations Supervisor Course, designed to enhance your skills in monitoring and evaluation techniques, benchmarking, and performance analysis. Master key call center KPIs like Average Handle Time, First Call Resolution, and Customer Satisfaction Score. Learn to optimize processes, leverage technology, and develop effective training programs. Gain expertise in report preparation and stakeholder communication, and create robust implementation plans with risk management and resource allocation strategies.
- Master evaluation metrics: Enhance call center performance with precise metrics.
- Optimize processes: Streamline operations for efficiency and effectiveness.
- Analyze performance gaps: Identify and address areas needing improvement.
- Craft clear reports: Communicate insights with structured, concise reports.
- Understand KPIs: Leverage key performance indicators for strategic decisions.

4 to 360 hours of flexible workload
certificate recognized by MEC
What Will I Learn?
Elevate your call center career with our Operations Supervisor Course, designed to enhance your skills in monitoring and evaluation techniques, benchmarking, and performance analysis. Master key call center KPIs like Average Handle Time, First Call Resolution, and Customer Satisfaction Score. Learn to optimize processes, leverage technology, and develop effective training programs. Gain expertise in report preparation and stakeholder communication, and create robust implementation plans with risk management and resource allocation strategies.
Elevify Differentials
Develop Skills
- Master evaluation metrics: Enhance call center performance with precise metrics.
- Optimize processes: Streamline operations for efficiency and effectiveness.
- Analyze performance gaps: Identify and address areas needing improvement.
- Craft clear reports: Communicate insights with structured, concise reports.
- Understand KPIs: Leverage key performance indicators for strategic decisions.
Suggested Summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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