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Passenger Service Agent Course

Passenger Service Agent Course
flexible workload from 4 to 360h
valid certificate in your country

What will I learn?

This Passenger Service Agent Training equips you with essential skills for check-in, gate management, baggage handling, and overbooking situations. You will learn to assist passengers with reduced mobility, families, and unaccompanied minors, while ensuring safety, timeliness, and excellent service. The programme offers practical scripts, workflows, and regulatory knowledge for frontline aviation roles.

Elevify advantages

Develop skills

  • Master international check-in with speed, accuracy, and full regulatory compliance.
  • Handle overbooking calmly using proven scripts, fair decisions, and practical solutions.
  • Develop baggage handling skills including rules, tagging, and quick resolution of issues.
  • Provide safe and respectful support for passengers with reduced mobility and families under time constraints.
  • Control gate operations effectively, managing reseating, aircraft changes, and timely boarding.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be selected.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of valuable information.
WiltonCivil Firefighter

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