Passenger Service Agent Course
Gain expertise in check-in processes, baggage management, overbooking resolution, assistance for passengers with reduced mobility, and gate operations through this Passenger Service Agent Training. Develop the confidence to manage quick turnarounds, challenging scenarios, and passenger issues in the demanding aviation sector, preparing you for real-world duties.

flexible workload from 4 to 360h
valid certificate in your country
What will I learn?
This Passenger Service Agent Training equips you with essential skills for check-in, gate management, baggage handling, and overbooking situations. You will learn to assist passengers with reduced mobility, families, and unaccompanied minors, while ensuring safety, timeliness, and excellent service. The programme offers practical scripts, workflows, and regulatory knowledge for frontline aviation roles.
Elevify advantages
Develop skills
- Master international check-in with speed, accuracy, and full regulatory compliance.
- Handle overbooking calmly using proven scripts, fair decisions, and practical solutions.
- Develop baggage handling skills including rules, tagging, and quick resolution of issues.
- Provide safe and respectful support for passengers with reduced mobility and families under time constraints.
- Control gate operations effectively, managing reseating, aircraft changes, and timely boarding.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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