Airport Service Quality Course
Elevate passenger happiness and airport efficiency via the Airport Service Quality Training. Gain skills to outline passenger routes, revamp queues, establish ASQ measures, leverage data and tech, and spearhead six-month enhancement initiatives yielding tangible outcomes in service and operations.

flexible workload from 4 to 360h
valid certificate in your country
What will I learn?
This course equips you with hands-on methods to chart passenger paths, cut waiting lines, enhance hygiene, and smooth check-in, security, and boarding. Master creating ASQ measures, crafting dashboards, applying sensors and polls, involving partners, and executing a targeted six-month upgrade plan that lifts satisfaction, dependability, and punctuality throughout the terminal.
Elevify advantages
Develop skills
- Design ASQ measures: create precise KPIs, goals, and airport standards.
- Chart passenger routes: identify bottlenecks from entrance to gate for fast fixes.
- Revamp airport operations: refine queues, staff levels, and priority lanes.
- Implement smart ASQ tools: deploy sensors, polls, and data analysis for instant feedback.
- Drive ASQ transformations: rally partners, monitor hazards, and maintain gains.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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