Airport Passenger Services Course
Gain essential expertise in airport passenger services through practical training in check-in, boarding, baggage management, safety protocols, and customer support. Develop confidence in managing disruptions, accommodating special requirements, and following aviation regulations to provide efficient, compliant services in busy airport settings across various environments.

flexible workload from 4 to 360h
valid certificate in your country
What will I learn?
This Airport Passenger Services Training equips you with hands-on abilities to handle check-in processes, boarding procedures, and resolving passenger issues effectively. You will master baggage handling guidelines, document verification, assisting delayed arrivals, and protocols for passengers needing extra help, alongside strong communication skills, conflict resolution techniques, and maintaining professional standards. Gain proficiency in safety measures, regulatory adherence, and teamwork to ensure seamless flight operations and positive passenger experiences.
Elevify advantages
Develop skills
- Master airport check-in: confidently check IDs, baggage weights, and travel papers.
- Operate boarding gates smoothly: manage timely boarding and deal with late or standby passengers.
- Handle passenger issues: calm tense situations and resolve disruptions securely.
- Ensure regulatory adherence: follow rules for international flights, denied boarding, and passenger entitlements.
- Deliver top airport service: prioritise duties, work with teams, and satisfy travellers.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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