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Customer Service via WhatsApp Course

4/5
Customer Service via WhatsApp Course
4.0 in rating
flexible workload from 4 to 360h
valid certificate in your country

What will I learn?

The Customer Service Through WhatsApp Course teaches you how to manage chats swiftly, clearly, and professionally. You will learn WhatsApp features, chat etiquette, and concise writing, plus de-escalation, active listening in text, and structured templates. Practice technical troubleshooting, order and returns handling, privacy-safe verification, and organised multitasking to resolve issues faster and improve customer satisfaction in every conversation.

Elevify advantages

Develop skills

  • Mastery of WhatsApp support: manage chats quickly using professional call centre techniques.
  • De-escalation through text: calm upset customers swiftly with effective scripts.
  • Basics of tech troubleshooting: guide device fixes step-by-step via WhatsApp.
  • Handling orders and returns: resolve delivery, RMA, and refund issues in chat.
  • Secure messaging: verify identity and safeguard customer information in every chat.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos help a lot with learning.
André Felipe
André FelipePrompt Engineering Student

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