Telephone Customer Service Training
Master telephone customer service skills for call centres: open calls confidently, verify customers securely, explain bills clearly, de-escalate angry callers, resolve outages and suspensions fast, and boost NPS, FCR, and quality scores with proven scripts. This training equips you to handle billing queries, service disruptions, and compliance needs professionally, reducing repeat calls and enhancing customer satisfaction across every interaction.

flexible workload from 4 to 360h
valid certificate in your country
What will I learn?
Telephone Customer Service Training provides practical tools to manage billing questions, outages, and suspensions confidently. Master clear scripts, verification processes, dispute handling, troubleshooting techniques, empathy building, de-escalation strategies, and compliance practices. Deliver precise responses, safeguard privacy, minimise repeat contacts, and ensure smooth professional engagements in all calls.
Elevify advantages
Develop skills
- Professional call openings: verify identity fast while sounding polished.
- Billing clarity: explain telecom charges, disputes, and credits in plain terms.
- Calm tough callers: apply empathy, de-escalation, and active listening tools.
- Fix internet issues: follow step-by-step phone scripts for quick resolutions.
- Protect accounts: document calls, follow compliance rules, and boost QA scores.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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