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Telephone Customer Service Training

Telephone Customer Service Training
flexible workload from 4 to 360h
valid certificate in your country

What will I learn?

Telephone Customer Service Training provides practical tools to manage billing questions, outages, and suspensions confidently. Master clear scripts, verification processes, dispute handling, troubleshooting techniques, empathy building, de-escalation strategies, and compliance practices. Deliver precise responses, safeguard privacy, minimise repeat contacts, and ensure smooth professional engagements in all calls.

Elevify advantages

Develop skills

  • Professional call openings: verify identity fast while sounding polished.
  • Billing clarity: explain telecom charges, disputes, and credits in plain terms.
  • Calm tough callers: apply empathy, de-escalation, and active listening tools.
  • Fix internet issues: follow step-by-step phone scripts for quick resolutions.
  • Protect accounts: document calls, follow compliance rules, and boost QA scores.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be selected.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of valuable information.
WiltonCivil Firefighter

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