Phone-Based Customer Service Course
This course equips learners with essential skills for providing excellent mobile phone customer service, focusing on communication, troubleshooting, security, billing, and de-escalation techniques.

flexible workload from 4 to 360h
valid certificate in your country
What will I learn?
This mobile phone customer service course builds confident and efficient phone support skills using clear voice control, active listening, and structured call flow. You will learn to verify customers securely, protect sensitive data, and remain compliant. Practice troubleshooting home internet, resolving billing disputes, managing blocked lines, and using ready-made scripts to handle tough calls quickly and professionally.
Elevify advantages
Develop skills
- Confident call handling: master tone, pacing, and clear phone communication.
- Fast telecom troubleshooting: apply step-by-step scripts for internet issues.
- Secure account support: verify customers, protect data, and stay compliant.
- Professional billing help: explain charges, resolve disputes, and log outcomes.
- De-escalation on tough calls: use empathy scripts to calm and retain customers.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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