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Phone-Based Customer Service Course

Phone-Based Customer Service Course
flexible workload from 4 to 360h
valid certificate in your country

What will I learn?

This mobile phone customer service course builds confident and efficient phone support skills using clear voice control, active listening, and structured call flow. You will learn to verify customers securely, protect sensitive data, and remain compliant. Practice troubleshooting home internet, resolving billing disputes, managing blocked lines, and using ready-made scripts to handle tough calls quickly and professionally.

Elevify advantages

Develop skills

  • Confident call handling: master tone, pacing, and clear phone communication.
  • Fast telecom troubleshooting: apply step-by-step scripts for internet issues.
  • Secure account support: verify customers, protect data, and stay compliant.
  • Professional billing help: explain charges, resolve disputes, and log outcomes.
  • De-escalation on tough calls: use empathy scripts to calm and retain customers.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be selected.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of valuable information.
WiltonCivil Firefighter

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