Free course
US$0.00
Premium course
US$30.90
Operations Supervisor Course
Improve your call centre career with our Operations Supervisor Course (Ugandan Edition), designed to sharpen your skills in monitoring and evaluation methods, benchmarking, and performance analysis. Become a master of important call centre KPIs like Average Handle Time, First Call Resolution, and Customer Satisfaction Score. Learn how to make processes better, use technology well, and create good training programmes. Get good at preparing reports and talking to stakeholders, and make strong plans for putting things into action, including managing risks and sharing out resources.
- Master evaluation metrics: Improve how well your call centre works by using correct ways of measuring.
- Optimize processes: Make operations run more smoothly and effectively.
- Analyze performance gaps: Find and fix things that need improving.
- Craft clear reports: Share information in reports that are well-organized and easy to understand.
- Understand KPIs: Use important performance numbers to make wise decisions.

flexible workload from 4 to 360h
certificate recognized by MEC
What will I learn?
Improve your call centre career with our Operations Supervisor Course (Ugandan Edition), designed to sharpen your skills in monitoring and evaluation methods, benchmarking, and performance analysis. Become a master of important call centre KPIs like Average Handle Time, First Call Resolution, and Customer Satisfaction Score. Learn how to make processes better, use technology well, and create good training programmes. Get good at preparing reports and talking to stakeholders, and make strong plans for putting things into action, including managing risks and sharing out resources.
Elevify advantages
Develop skills
- Master evaluation metrics: Improve how well your call centre works by using correct ways of measuring.
- Optimize processes: Make operations run more smoothly and effectively.
- Analyze performance gaps: Find and fix things that need improving.
- Craft clear reports: Share information in reports that are well-organized and easy to understand.
- Understand KPIs: Use important performance numbers to make wise decisions.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
FAQs
Who is Elevify? How does it work?
Do the courses have certificates?
Are the courses free?
What is the course workload?
What are the courses like?
How do the courses work?
What is the duration of the courses?
What is the cost or price of the courses?
What is an EAD or online course and how does it work?
PDF Course