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Operations Supervisor Course

Operations Supervisor Course
flexible workload from 4 to 360h
certificate recognized by MEC

What will I learn?

Improve your call centre career with our Operations Supervisor Course (Ugandan Edition), designed to sharpen your skills in monitoring and evaluation methods, benchmarking, and performance analysis. Become a master of important call centre KPIs like Average Handle Time, First Call Resolution, and Customer Satisfaction Score. Learn how to make processes better, use technology well, and create good training programmes. Get good at preparing reports and talking to stakeholders, and make strong plans for putting things into action, including managing risks and sharing out resources.

Elevify advantages

Develop skills

  • Master evaluation metrics: Improve how well your call centre works by using correct ways of measuring.
  • Optimize processes: Make operations run more smoothly and effectively.
  • Analyze performance gaps: Find and fix things that need improving.
  • Craft clear reports: Share information in reports that are well-organized and easy to understand.
  • Understand KPIs: Use important performance numbers to make wise decisions.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be selected.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of valuable information.
WiltonCivil Firefighter

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