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De-Escalation Course

De-Escalation Course
flexible workload from 4 to 360h
certificate recognized by MEC

What will I learn?

Take your call center work to another level with our course on cooling tempers down. It's made to give you the skills you need to handle tough situations well. You'll learn how to manage your time well, put important things first, and handle many things at once without getting overwhelmed. We'll teach you how to sort out disagreements, including talking things out and calming people down. You'll also get better at understanding your feelings and talking to people. You'll learn how to solve problems and act professionally so that customers are happy and you build good relationships that last. Join us now and change the way you handle customers!

Elevify advantages

Develop skills

  • Get good at cooling tempers down: Sort out disagreements calmly using techniques that work.
  • Talk better: Listen carefully and show you care so you can connect with customers.
  • Understand your feelings better: Handle stress and your feelings so you can talk to people better.
  • Manage your time better: Put important things first and deal with things that interrupt you without wasting time.
  • Give better customer service: Always give good service and change how you do things to suit different customers.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be selected.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of valuable information.
WiltonCivil Firefighter

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