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Dealing with Difficult Customers Course

Dealing with Difficult Customers Course
flexible workload from 4 to 360h
valid certificate in your country

What will I learn?

This Handling Tough Customers Course provides practical tools to keep your cool, talk clearly, and sort out tricky complaints while following the rules. You will learn to show understanding, manage your feelings, and use professional words that calm down upset people, along with ready scripts, ways to reduce tension, and steps to solve issues with refunds, deliveries, and faulty goods. Boost customer happiness, cut down on escalations, and safeguard both customers and your business.

Elevify advantages

Develop skills

  • Empathetic call handling: calm down angry customers quickly without accepting blame.
  • Rule-savvy fixes: sort out shop complaints while fully sticking to guidelines.
  • Effective call scripts: create brief, straightforward scripts for hard situations.
  • Results-driven performance: enhance average handling time, first contact resolution, customer satisfaction, and complaint escalation figures.
  • Stress-proof service: apply fast self-care methods to prevent exhaustion during calls.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be selected.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of valuable information.
WiltonCivil Firefighter

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