Customer Experience Course
This course provides essential skills for enhancing customer interactions, mastering key CX metrics, and improving resolution efficiency to boost overall customer satisfaction.

flexible workload from 4 to 360h
valid certificate in your country
What will I learn?
This Customer Experience Course equips you to manage challenging interactions with assurance, employing empathy and straightforward talk, and steering discussions from welcome to settlement. Grasp CX basics, vital measures such as CSAT, NPS, FCR, and AHT, along with privacy must-knows. Hone de-escalation, follow-through, and feedback cycles using data analysis, quality assurance instruments, and info repositories to resolve matters quicker and elevate customer contentment.
Elevify advantages
Develop skills
- CX metrics mastery: use CSAT, NPS, FCR, and AHT to boost call performance.
- Empathy-driven calls: apply scripts, tone, and pacing to calm frustrated customers.
- First-contact resolution: design call flows and diagnostics to fix issues fast.
- De-escalation tactics: handle angry callers, rebuild trust, and know when to escalate.
- QA and coaching skills: use recordings, scorecards, and feedback to lift team quality.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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