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Customer Experience Course

Customer Experience Course
flexible workload from 4 to 360h
certificate recognized by MEC

What will I learn?

Take your job at the call center to another level with this 'How to Treat Your Customer Well' Course. It will help you understand how to talk to customers properly. You will learn the difference between just helping a customer and making them feel good. We will also learn how to measure if we are doing a good job using things like KPIs, and how to use customer feedback to get better. You will even learn about new technologies like AI and how to use different ways to talk to customers, like phone, WhatsApp, and social media. We will teach you how to talk to customers in a way that makes them happy, understand their needs, and reply to them quickly. Join us and become a master at making customers feel well taken care of!

Elevify advantages

Develop skills

  • Become a Master at Customer Experience: Know the difference between just giving service and making a customer feel good.
  • Understand KPIs: Learn how to check and understand the important numbers that show how well we are doing.
  • Improve Communication: Make our ways of talking to customers (like phone and WhatsApp) even better.
  • Use Personalization: Talk to each customer in a way that suits their own needs.
  • Reply Faster: Get better at answering customer questions quickly.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be selected.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of valuable information.
WiltonCivil Firefighter

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