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Customer Complaints Management Course

Customer Complaints Management Course
flexible workload from 4 to 360h
valid certificate in your country

What will I learn?

This course provides hands-on strategies for tackling customer complaints, minimising escalations, and maintaining customer trust. You will discover how to investigate service failure origins, handle stakeholder concerns, refine operational workflows, and work closely with teams. Become proficient in escalation protocols, custom resolution guides, essential performance measures, and staff training methods to ensure prompt, precise, and compassionate solutions consistently.

Elevify advantages

Develop skills

  • Outage root-cause analysis: quickly identify issues causing complaint surges.
  • High-impact escalation handling: calm tense situations and achieve swift, just outcomes.
  • Tailored resolution playbooks: address VIP, new, and repeat complaints with specific strategies.
  • Complaint KPI tracking: monitor ASA, FCR, and CSAT to reduce churn and escalations.
  • Coaching and QA skills: record interactions, evaluate performance, and train staff well.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be selected.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of valuable information.
WiltonCivil Firefighter

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