Emergency Call Operator Course
This course trains emergency call operators to handle urgent situations with confidence, covering call management, first aid guidance, dispatch protocols, and stress management for effective emergency response.

flexible workload from 4 to 360h
valid certificate in your country
What will I learn?
The Emergency Call Operator Course equips you with practical tools to manage urgent calls confidently. You will learn calm ways to start calls, quick assessments, and clear questions for traffic accidents, plus step-by-step remote first aid instructions, including CPR and stopping bleeding. Develop abilities in making dispatch choices, recording details, reassuring callers, and looking after your own emotions to provide quick, safe, and effective emergency help.
Elevify advantages
Develop skills
- Emergency scene guidance: give fast, safe CPR and bleeding control instructions.
- High-pressure call control: open, lead, and calm distressed callers in seconds.
- Focused questioning: capture critical traffic crash details with clear scripts.
- Dispatch decisions: choose and brief EMS, fire, and police using real-world protocols.
- Resilient operator mindset: document accurately and manage your own stress after calls.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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