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Corporate Customer Service Course

Corporate Customer Service Course
flexible workload from 4 to 360h
valid certificate in your country

What will I learn?

This Corporate Customer Service Training equips you with hands-on strategies to enhance customer satisfaction, streamline operations, and deliver superior results in demanding support settings. You will master creating targeted CSAT surveys, defining robust SLAs and quality benchmarks, developing insightful dashboards, and implementing ongoing improvement processes. Build expertise in coaching teams, managing performance, and refining communication to elevate metrics, optimise workflows, and foster lasting customer loyalty.

Elevify advantages

Develop skills

  • Master call centre KPIs: swiftly analyse AHT, FCR, CSAT, and NPS to drive performance gains.
  • Design effective CSAT surveys: craft concise, unbiased tools to truly capture customer feedback.
  • Develop coaching and QA expertise: conduct targeted one-on-ones, apply scorecards, and rapidly improve agent standards.
  • Build dashboard reports: produce straightforward SLA and queue visuals for prompt, informed decisions.
  • Implement change management: introduce new protocols using bite-sized learning and gamified approaches.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be selected.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of valuable information.
WiltonCivil Firefighter

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