Log in
Choose your language

Call Quality Manager Course

Call Quality Manager Course
flexible workload from 4 to 360h
certificate recognized by MEC

What will I learn?

Improve your call center skills with our Call Quality Manager Course, tailored for professionals who want to make service quality and customer satisfaction better. You will learn how to make good quality improvement plans, put in place process changes that work, and design training programs that target specific needs. Understand important measures like First Call Resolution and Net Promoter Score, and get skills in managing resources, talking well with your team, and making changes to your strategy based on data. Boost your career by making sure calls are handled well and customer feedback is understood clearly.

Elevify advantages

Develop skills

  • Make quality improvement plans: Find and fix the main problems in the call center.
  • Put in place process changes: Improve how things work to make them more efficient.
  • Design targeted training: Create training programs to improve how agents perform their work.
  • Analyze customer feedback: Understand the information to make satisfaction scores better.
  • Monitor progress effectively: Follow the measures and change strategies to achieve success.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be selected.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of valuable information.
WiltonCivil Firefighter

FAQs

Who is Elevify? How does it work?

Do the courses have certificates?

Are the courses free?

What is the course workload?

What are the courses like?

How do the courses work?

What is the duration of the courses?

What is the cost or price of the courses?

What is an EAD or online course and how does it work?

PDF Course

Here you can study anything you want

Didn’t find what you were looking for? Want to study about the topic you’ve always wanted?