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Call Quality Manager Course
Improve your call center skills with our Call Quality Manager Course, tailored for professionals who want to make service quality and customer satisfaction better. You will learn how to make good quality improvement plans, put in place process changes that work, and design training programs that target specific needs. Understand important measures like First Call Resolution and Net Promoter Score, and get skills in managing resources, talking well with your team, and making changes to your strategy based on data. Boost your career by making sure calls are handled well and customer feedback is understood clearly.
- Make quality improvement plans: Find and fix the main problems in the call center.
- Put in place process changes: Improve how things work to make them more efficient.
- Design targeted training: Create training programs to improve how agents perform their work.
- Analyze customer feedback: Understand the information to make satisfaction scores better.
- Monitor progress effectively: Follow the measures and change strategies to achieve success.

flexible workload from 4 to 360h
certificate recognized by MEC
What will I learn?
Improve your call center skills with our Call Quality Manager Course, tailored for professionals who want to make service quality and customer satisfaction better. You will learn how to make good quality improvement plans, put in place process changes that work, and design training programs that target specific needs. Understand important measures like First Call Resolution and Net Promoter Score, and get skills in managing resources, talking well with your team, and making changes to your strategy based on data. Boost your career by making sure calls are handled well and customer feedback is understood clearly.
Elevify advantages
Develop skills
- Make quality improvement plans: Find and fix the main problems in the call center.
- Put in place process changes: Improve how things work to make them more efficient.
- Design targeted training: Create training programs to improve how agents perform their work.
- Analyze customer feedback: Understand the information to make satisfaction scores better.
- Monitor progress effectively: Follow the measures and change strategies to achieve success.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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