Call Handling Skills Course
Elevate your call centre performance with expert call handling techniques. Develop strong phone etiquette, smooth call management, internet fault-finding, billing assistance, upgrade promotions, tension reduction, and mental toughness to improve customer satisfaction scores, loyalty metrics, and job results in a fast-paced environment.

flexible workload from 4 to 360h
valid certificate in your country
What will I learn?
Gain confidence in handling technical support, billing queries, and service upgrade discussions. Master professional greetings, tone management, active listening, structured call processes, time efficiency, and precise record-keeping. Hone skills in fixing internet problems, settling billing disagreements, and offering plan upgrades while ensuring compliance, composure, productivity, and top-notch customer happiness.
Elevify advantages
Develop skills
- Professional call management: organise conversations, control timing, achieve targets swiftly.
- Expert internet assistance: identify, describe, and fix household network faults.
- Billing dispute handling: explain fees, correct mistakes, soothe frustrated clients.
- Convincing upgrade pitches: highlight package advantages, counter concerns, conclude courteously.
- Conflict calming and endurance: ease tempers, safeguard data, remain steady under pressure.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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