Free course
US$0.00
Premium course
US$30.90
Call Center Supervisor Course
Take your career higher with our Call Centre Supervisor Training Programme, weh designed to give you the skills you need to succeed. Learn how to use key performance indicators (KPIs) to make your team work better and make customers happy. Learn to handle difficult situations (escalations) by talking well and working together as a team. Face problems like people leaving their jobs often and keeping the quality of work high. Make things better by using Six Sigma, Lean Management, and new technology. Make plans that you can actually do, with clear goals and good use of resources. Join us and change the way you supervise people today!
- Master KPIs: Make the team work better and make customers happier.
- Resolve Escalations: Handle and sort out customer problems well.
- Optimize Processes: Use Six Sigma and Lean management ways of doing things.
- Enhance Communication: Learn how to talk well and work together as a team.
- Action Planning: Plan how to use resources and set clear goals that you can measure.

flexible workload from 4 to 360h
certificate recognized by MEC
What will I learn?
Take your career higher with our Call Centre Supervisor Training Programme, weh designed to give you the skills you need to succeed. Learn how to use key performance indicators (KPIs) to make your team work better and make customers happy. Learn to handle difficult situations (escalations) by talking well and working together as a team. Face problems like people leaving their jobs often and keeping the quality of work high. Make things better by using Six Sigma, Lean Management, and new technology. Make plans that you can actually do, with clear goals and good use of resources. Join us and change the way you supervise people today!
Elevify advantages
Develop skills
- Master KPIs: Make the team work better and make customers happier.
- Resolve Escalations: Handle and sort out customer problems well.
- Optimize Processes: Use Six Sigma and Lean management ways of doing things.
- Enhance Communication: Learn how to talk well and work together as a team.
- Action Planning: Plan how to use resources and set clear goals that you can measure.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
FAQs
Who is Elevify? How does it work?
Do the courses have certificates?
Are the courses free?
What is the course workload?
What are the courses like?
How do the courses work?
What is the duration of the courses?
What is the cost or price of the courses?
What is an EAD or online course and how does it work?
PDF Course