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Building Rapport With Customers Course
Improve your call centre skills with our Building Good Relationships with Bazukulu Course. Learn how to understand what customers are thinking, manage strong feelings, and figure out what they need exactly. Make your interactions better by using technology, talking well, and managing your time properly. Develop ways to solve problems, handle complaints easily, and make challenges into chances to shine. Build trust, make each interaction personal, and always stay positive to create customer relationships that last long. Join now and change how you do customer service.
- Learn emotional intelligence well: Handle customer feelings with care and understanding.
- Improve communication: Develop clear, easy-to-understand, and effective ways of talking.
- Manage time properly: Balance speed with good quality in customer service.
- Solve problems creatively: Find the main reasons for problems and come up with new ideas to fix them.
- Build trust: Create good relationships and make customer interactions personal with confidence.

flexible workload from 4 to 360h
certificate recognized by MEC
What will I learn?
Improve your call centre skills with our Building Good Relationships with Bazukulu Course. Learn how to understand what customers are thinking, manage strong feelings, and figure out what they need exactly. Make your interactions better by using technology, talking well, and managing your time properly. Develop ways to solve problems, handle complaints easily, and make challenges into chances to shine. Build trust, make each interaction personal, and always stay positive to create customer relationships that last long. Join now and change how you do customer service.
Elevify advantages
Develop skills
- Learn emotional intelligence well: Handle customer feelings with care and understanding.
- Improve communication: Develop clear, easy-to-understand, and effective ways of talking.
- Manage time properly: Balance speed with good quality in customer service.
- Solve problems creatively: Find the main reasons for problems and come up with new ideas to fix them.
- Build trust: Create good relationships and make customer interactions personal with confidence.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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