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Building Rapport with Customers Course

Building Rapport with Customers Course
flexible workload from 4 to 360h
valid certificate in your country

What will I learn?

The Building Rapport with Customers Course provides practical tools to build trust quickly, manage difficult talks, and maintain customer loyalty. You will learn empathy, active listening, mirroring, and smooth call processes, along with basic ISP technical and billing knowledge. Utilise actual call recordings, role-playing exercises, and key performance indicators such as CSAT and FCR to enhance your performance, lower customer turnover, and ensure consistently positive interactions.

Elevify advantages

Develop skills

  • Empathy and rapport on calls: use tone, scripts, and cues to build fast trust.
  • Active listening and call flow: clarify, document, and drive first-contact resolution.
  • De-escalation and retention: calm angry callers and turn complaints into loyalty.
  • Mirroring and language matching: align tone and wording without sounding scripted.
  • ISP tech and billing basics: explain fixes and charges in clear, simple language.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be selected.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of valuable information.
WiltonCivil Firefighter

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