Emergency Dispatcher Training Course
This course equips aspiring emergency dispatchers with essential skills to handle high-pressure situations effectively, ensuring coordinated and life-saving responses during crises.

flexible workload from 4 to 360h
valid certificate in your country
What will I learn?
The Emergency Dispatcher Training Course provides focused, practical skills to manage urgent calls with assurance. You will learn structured questioning, quick triage, and clear instruction giving in chaotic, noisy environments. Gain expertise in de-escalation, cultural sensitivity, hazard spotting, incident-specific checklists, and stress coping methods to enable swift, precise decisions and promote safer results in every crisis.
Elevify advantages
Develop skills
- High-stress call control: deliver clear, calm instructions in chaotic scenes.
- Rapid triage decisions: prioritise multi-agency responses in minutes, not hours.
- Life-saving phone guidance: give safe pre-arrival CPR, fire, and gas leak advice.
- Multi-incident coordination: allocate scarce police, fire, and EMS with precision.
- Dispatcher resilience: manage stress, debrief incidents, and refine performance fast.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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